Contact information

🇬🇧 Contact Information Policy — KORVYN

Last Updated: September 24, 2025

At Korvyn, we place great value on open and transparent communication with our customers. This policy explains how you can contact us and what you can expect.

1. Official Contact Information

You can reach our team through the following official channels:

Currently, we offer support exclusively via email to ensure clear and traceable responses.

2. Customer Support Languages

We offer support in:

  • Portuguese

  • English

  • German

If possible, please send your message in one of these languages to facilitate processing.

3. Support Hours

Our customer service is available from:

  • Monday to Friday

  • 09:00 to 18:00 (UTC/GMT)

  • We are not available on weekends and international holidays.

4. Response Times

  • We respond to all emails within 48 business hours.

  • During peak times (e.g., during promotions or holidays), there may be longer waiting times.

5. Use of Your Contact Information

The contact information you provide will be used exclusively for customer service and will never be shared with third parties, in accordance with our Privacy Policy.

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